FAQ

A car wash primarily focuses on cleaning the exterior of your vehicle, removing dirt and grime quickly and generally without much detail. Car detailing, on the other hand, is a much more thorough process that includes both the interior and exterior of the vehicle. Detailing involves deep cleaning, restoring, and protecting every part of your car, from shampooing carpets and conditioning leather seats to polishing and protecting the paint. It’s a comprehensive service designed to keep your car looking and feeling like new.

To make the most of your detailing service, we recommend removing any personal belongings, valuables, and loose items from the car. This helps us access every area and avoids the risk of items being accidentally vacuumed or misplaced. If you have a child’s car seat, consider removing it to allow for a more thorough cleaning of the seat area. Let us know if there’s anything specific you’d like us to focus on!

The time required depends on the condition of your vehicle and the level of service you’ve booked. On average, a full detail can take anywhere from 2 to 4 hours. We aim to work efficiently while delivering a top-quality result, so we’ll keep you updated throughout the process.

We proudly serve the New York City area, including surrounding neighborhoods and suburbs. If you’re unsure if we cover your area, feel free to contact us directly.

No, our mobile detailing vans come fully equipped with all necessary water, power, and tools. We’re completely self-sufficient and ready to get to work as soon as we arrive.

Absolutely. We use high-quality, industry-grade products designed to protect and enhance the appearance of your vehicle without causing any damage. We carefully select products that are safe for all surfaces, including leather, upholstery, and paint.

For most people, detailing twice a year (once in Spring and once in Fall) is sufficient. However, if you frequently drive on dirt roads, have children or pets, or want to maintain a high level of cleanliness, you may benefit from more frequent detailing.

If we find that the vehicle’s condition significantly differs from the photos or description provided at booking, we’ll discuss the necessary adjustments with you. Depending on the level of work required, there may be a price adjustment to reflect the additional time and resources needed to bring your vehicle up to our high standards.

It’s not necessary for you to be present, though we ask that you provide us access to the vehicle and leave any special instructions in advance. Once the detailing is complete, we’ll contact you for a walkthrough or leave your car in a pre-determined location.

Yes, we offer specialized services for stain and odor removal as well as pet hair extraction. These are common add-ons to our detailing packages, and we’ll do our best to address any specific issues you have.

We stand by the quality of our work. If you’re not satisfied with any aspect of the detailing, please let us know before we leave, and we’ll address any reasonable concerns on the spot. Your satisfaction is our top priority!Item description